FAQs

Do you accept custom orders? 
Yes, we accept custom orders. If you have a specific request or would like to place a custom order for an event or special occasion, please contact us, and we will be happy to assist you

Do you ship internationally?
No, we only ship within Canada. We exclusively serve customers located in Canada.

What are your shipping fees?
We offer a low flat shipping fee of $10 for all orders. However, we also provide free shipping for orders over $100.

How long does it take for an order to be dispatched and delivered?
We strive to dispatch orders within 24 hours. Once shipped, your package will be delivered within approximately 7 business days using either UPS or Canada Post.

What if I entered incorrect shipping information during checkout?
We are not responsible for any errors or incomplete shipping information entered during checkout. Make sure to double-check your shipping details before completing your order to avoid any delivery issues.

Can I return my order?
As we handle perishable goods, we are unable to accept returns. However, if you receive an incorrect item, please contact us immediately so we can assess the issue and assist you accordingly. When you communicate with us, please attach a picture of the items to help expedite the resolution process.

How do I claim a return for damage or incorrect items?
If your claim for damage or an incorrect item is approved, you can expect to receive an automatic refund within 7 business days. The refund will be issued using the same payment method you used for the original purchase. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

How do I store freeze-dried candies?
Make sure to properly seal the freeze-dried​ ​candy bag after each use and store in a​ ​cool and dry place.​ ​Failing to do so may result in the candies​ ​absorbing moisture, thereby altering​ ​their texture.

I have a nut allergy. Are Delight Candies exposed to nuts?
While we take every precaution to prevent cross-contamination, we cannot guarantee that our candies are completely free from exposure to nuts.

Are freeze-dried candies healthier than regular candies?
No, the ingredients of freeze-dreid candy remain largely unchanged. Always enjoy candies in moderation whether they are freeze-dried or regular.